Privacy Policy

Last updated: 1 Jan 2025

At Exern, we prioritize the privacy and security of our users. This Privacy Policy outlines how we collect, use, and protect your information when you use our website and services. By registering on our site and placing an order, you agree to the practices outlined in this policy.

1. Information We Collect

When you register on our website and place an order, we collect:

  • Personal Information: Name, email address, phone number, and shipping address.
  • Order Information: Details of the products you order, payment method, and transaction history.
  • Location Information: Shipping destination for verifying international shipping prices.
  • Payment Information: Credit card or bank transfer details for processing payments.

2. How We Use Your Information

We use your information for the following purposes:

  • Account Registration: To create and manage your user account.
  • Order Processing: To confirm, process, and fulfill your orders.
  • Price Verification: To calculate and verify shipping fees for international deliveries.
  • Customer Support: To respond to your queries and provide assistance.
  • Payment Processing: To securely handle your payments via bank transfer.

3. Security of Your Information

Exern takes the security of your personal information seriously. We employ the following security measures:

  • Encryption: Sensitive data is encrypted during transmission.
  • Access Control: Only authorized personnel have access to your personal and order details.
  • Bank Transfers: Payments are securely handled through bank-to-bank transfers.

4. International Data Transfers

Since Exern operates internationally, your personal and order information may be transferred and processed in countries outside your country of residence. By using our services, you consent to the transfer of your data.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Third-Party Service Providers: For payment processing and order fulfillment.
  • Legal Compliance: If required by law, we may disclose your information to comply with legal obligations.

6. Contact Us

Office Address

48 Gill Colony Khurla Kingra, Jalandhar, Punjab, India

Get in Touch

+91 9530 532 263
support@exern.shop

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent revision. We encourage you to review this policy periodically to stay informed.

8. Terms and Conditions

For more information about our terms of service, please refer to our Terms and Conditions.